Processing and Shipping Policy

At Paloma Cakes, the goal is to offer you the best shipping options available.

 

The time frame for order delivery is divided in two parts.

 

Processing time: Order verification, tailoring, making, filling, decorating, packaging and labelling your order.

For orders placed before 13:00 on weekdays, your order will be processed within two to three days and on weekends three to five days maximum.

 

Packaging: Each bombe is individually packaged with care. Boxes that hold four or six bombes with a personalised message on a gift tag, are available on request. Please specify if you would like that option at the checkout in a message.

 

Shipping information: Paloma Cakes uses the necessary time and resources to make sure that your order arrives safely. The shipping costs reflect that.

Shipping prices to UK mainland start from:

  • Royal Mail 2nd class: From £7 

  • Royal Mail 1st class: From £9

  • DPD next day delivery: £14

Due to the current pandemic and lockdown restrictions severe delays are very likely. Royal Mail is working tirelessly with significant staffing constraints, while maintaining vital safety measures. Together with the large volume of parcels in transit, this is putting huge strain on the service. This is why delays are inevitable. If we were to use a different shipping provider this would increase the costs of shipping. Royal Mail has provided further information on their pandemic restrictions and processing 

 

Please be aware once dispatched shipping is out of our control but we will make all best endeavors to get your bombs to you as soon as we can. Shipping could take up to two weeks, so please try to order well in advance of your requirements. Further information will be provided on the shipping confirmation email.

 

Please ensure you have read our Terms & Conditions prior to ordering.